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Google, KPMG team up for GDPR compliance, customer experience

NEWSBYTE Skilled services and products company KPMG has teamed up with Google to create new merchandise centered at bettering buyer revel in and serving to with GDPR compliance.

As a part of a brand new alliance between the 2 firms, KPMG will create a portfolio of goods constructed at the Google Cloud Platform (GCP), the usage of its analytics and system finding out features. Those will center of attention on spaces equivalent to customer support, contract control, cyber safety, regulatory compliance, and trade/procedure efficiency control.

KPMG has already made two of its new merchandise to be had: KPMG Clever Interactions, which is designed to strengthen buyer revel in, and the GDPR Evaluate and Compliance merchandise for managing buyer records in step with the EU’s new laws, which got here into drive on 25 Might.

Clever Interactions faucets into system finding out, together with Google Cloud‘s Velocity-to-Textual content and Translate APIs, to decide sentiment and intent, and integrates with different applied sciences, equivalent to robot procedure automation (RPA), in a bid to assist shoppers automate buyer responses and reevaluate their trade processes.

In keeping with a joint announcement from the firms, the GDPR Evaluate and Compliance merchandise mix KPMG experience with Google generation to offer enterprises a unmarried buyer view, along side prison and compliance improve, end-to-end modelling platforms, cloud records warehousing, and a knowledge infrastructure.

In keeping with KPMG, the goods “assist cut back the prices related to ongoing compliance, streamline compliance efforts, allow data-driven customer support enhancements, and improve analytics-powered processing”.

“Organisations are seeing complex applied sciences and herbal language reviews as a key to remodeling their companies,” mentioned Miriam Hernandez-Kakol, who heads up KPMG’s Buyer & Operations apply.

“KPMG is developing data-driven answers that harness Google Cloud generation, together with system finding out, to assist our member company shoppers advance trade methods and ship unrivalled virtual reviews,” she added.

Tariq Shaukat, president, Companions and Trade Platforms, at Google Cloud, mentioned, “Our alliance with KPMG is helping consumers throughout industries have the benefit of the benefits of Google Cloud, together with our complex safety, records analytics, and system finding out features, to resolve actual trade demanding situations.”

Web of Industry says

With GDPR now in drive for per week, new business alliances are very important for making sure that no organisations fall foul of the laws. Listed below are a few of our most up-to-date studies in this subject:

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